By Patricia Kennedy
March 21, 2017 — I am pretty tech savvy for an old lady. This isn’t an idle boast because even way back in 1984, I began learning all-things-computers by helping my husband setup a network to link our home offices. It turned out that my organizational skills and compulsion to “follow the logic” were great advantages when mastering new software or installing the latest laptop. I remember that itchy-fingers feeling when downloading a new program finding great satisfaction when everything was finally up and running smoothly.
But that was then.
Now is more complicated. Especially with all the inter-connected “devices” that we rely on these days. Don’t you just love that word – devices – a word that promises all things helpful but honestly I frequently find myself flummoxed trying to link or integrate my laptop files with my devices such as the iPad and iPhone. Don’t even get me started about trying to install one of the new systems to adjust the temperature in my home with a few key strokes.
I admit it. I need help.
And, for the past ten years I have had that help through the services of a company which provides personalized IT tech support to small companies such as the one I’ve run for many years.
We’ve had a great relationship. Any issue, question or “how do I do…” has been resolved pretty quickly. They can fix almost anything over the phone lines. Maybe one of the most comforting things is that I know all of their support technicians – at least by voice – and they know me and, um, my devices.
Here’s my problem
I want to retire but I am terrified of losing my tech support. I’m not sure that I can go on without them or some other support services.
I want to explore this issue in depth and our Top Retirements editor has agreed to let me reach out to you — the many knowledgeable experts out in the retired world. So here are my questions:
• When you experience a compute related problem – hardware or software – where do you turn to for help? And don’t just say to “a grandchild” because there are lots of problems that are beyond the skills of even the most sophisticated 13 year old.
• Are there specific services out there that help “retirees?”
• How would you go about finding a good service?
• How much should one expect to pay for this kind of service?
I plan to take your comments and advice, do some research on my own and get back to you with what I learn. So stay tuned for a follow-up article very soon.
Lastly, I could really use some supportive words that I can indeed go on without Charley, Sean, Brendan and Dakota at TekDoc Solutions. Just like Mary Richards, please tell me that “you’re going to make it on your own.”
To get you started here are 4 proven IT tips
Here are some suggestions that almost any IT pro will tell you… and they work too.
1. Turn it off. If your device – smartphone, tablet, computer – isn’t working right, turn it off and on again! It is amazing how many times this solves the problem.
2. Clear your cookies. One of the big reasons your device is slow or serves you the same ads over and over again is because you are dragging around a trail of data of what you did on every website you have visited. That’s what happens when you never clear your cookies. You might have to search for how to do it with your specific browser. For example on a Mac with Firefox you go to “History”/”Clear All History”. In Safari go to “History/”Clear History”. It will be different in Windows and Explorer. You should do this at least monthly.
3. Don’t try to “Unsubscribe” from spammy emails (it is OK from people/organizations you trust). Use the “Report Spam” button in your email program instead. Otherwise the spammers are happy to know they’ve reached a real person.
4. Keep your browser and anti-Virus program up to date. This probably happens automatically as long as you don’t ignore update requests. Keeping old versions exposes you to all kinds of problems.
Thanks Pat. We look forward to suggestions from our Members in the Comments section below.
About the Author
Patricia Kennedy, a branding and marketing consultant, is transitioning to a more relaxed way of living. She lives in Boston but escapes in the winter to Key West, Florida and to Plymouth, Massachusetts in the summer. Pat’s website is www.PKCBoston.com.